Recent improvements in transcription, large-scale language, and text-to-speech models have ushered in the era of AI phone calls, where AI can have deep, personalized, human-sounding conversations with ordinary people.
Conversational AI will enable a new wave of automation, starting in industries like healthcare, where people spend millions of hours on the phone each week, and then rapidly expanding to entirely new applications, such as therapists and AI coaches. Soon, AI phone calls will be the default communication channel between businesses and their customers, enabling applications ranging from customer support to appointment scheduling to sending real-time updates.
Today, we’re going to examine some fantastic use cases for AI phone calls. We’ll start in the healthcare sector and then transition to e-commerce, small business, recruitment, and personalized services. By the end of this blog, you’ll understand how and why AI phone calls will fundamentally change the way you do business, and you’ll even learn how you can leverage AI phone call technology today with Pagovision AI, the platform for AI phone calls.
AI Calls in Healthcare
Automating Insurance Communications
Phone calls are the communication infrastructure for health in the United States. Every day, healthcare organizations make thousands of calls, from pharmacy stock checks to appointment reminders to medication adherence follow-ups. Unfortunately, when administrators want to conduct benefits investigations, complete reauthorizations, or bill insurance, they spend hours on hold and being transferred between phone lines. That friction is totally wasted and causes delays in patient care. In addition, humans are naturally prone to errors, and when they misinterpret or lose information, patients suffer.
Personalized Patient Engagement
AI phone calls will unlock billions of dollars in value in the healthcare sector. Medical practices, including telemedicine and brick-and-mortar locations, can decrease appointment absenteeism rates by sending phone reminders. Healthcare organizations can share educational content with patients, over the phone, in any language, reaching and engaging a broader patient population. Pharmacy hub services can automate calls to patients to check the impact of their medications and remind or even help them refill their prescriptions during the call.
Over time, even large insurers like United Health care and Humana can leverage AI phone calls in their businesses. Payers can use AI calls to contact each member, track their well-being, and remind them to see their doctor or pay their bills. Over time, payers can also use call transcripts to forecast expected costs in real-time, allowing them to quickly reroute resources when specific diseases increase. In the end, almost every call in the healthcare sector should be automated by AI. Not only because AI calls are cheaper, multilingual, and infinitely scalable, but also because they eliminate human error and give organizations full transparency into every patient interaction. The result: happier patients, reduced expenses, and better outcomes.
Conversational AI in E-Commerce
The goal of every e-commerce site is to increase the percentage of visitors who make purchases. The recent focus on reducing load times and optimizing the design of landing pages is testament to the importance of creating a great shopping experience.
Increasing conversions with personalized conversational AI
Personalization, one of the factors in increasing conversions, has been largely ignored; most stores show each customer the same set of popular SKUs, treating them as an “average” person rather than a unique individual. While traditional stores welcome you, ask what you’re looking for, and direct you to the perfect product, e-commerce stores provide catalogs to shoppers and force them to find the answers themselves.
AI e-commerce voicebots will fundamentally improve the online shopping experience by making previously stagnant web experiences feel engaging and value-added. Such assistants greet customers, ask what products they are looking for, and direct them to the best option. When customers want to compare products and understand “is this running shoe good for hiking too?”, an e-commerce voicebot will be ready to respond. Customer satisfaction will increase along with conversion rates and revenue.
Small Businesses: Using an AI Phone Number
Consumers call small businesses when they want to ask questions and make purchases. However, 2/3 of the time, they don’t answer the phone. Much of this is due to resource constraints, but the result is lost revenue.
Unfortunately for small businesses, they can’t afford an employee to wait on the phone and answer every call. They also don’t have the time to implement SMS technology to share promotions regularly with their customers.
AI Phone Number to Engage Customers
AI phone calls are the solution. In minutes, small businesses can train empathetic and helpful AI phone agents to answer questions about hours, stock availability, and current sales. Once you set up your AI phone number to receive calls, your small business will capture additional revenue from each customer who calls.
Plus, after every purchase, small businesses can continue to engage their customers. They can organize pop-up sales or offer specific discounts to customers based on their purchase history. They can make calls on customers’ birthdays or on holidays when they’re most likely to be available. They can keep customers informed about new products and upcoming events to encourage loyalty and repeat purchases.
Check out this guide to creating a custom AI voice bot and learn how an AI voice assistant, AI appointment scheduler, and/or AI customer engagement specialist can power your small business.
Automating Recruiting with AI Phone Calls
Recruitment is one of the professions most resistant to technological change; The lifeblood of the industry is outdated resumes that recruiters spend most of their time sifting through. Given how busy they are, recruiters are selective with their time and interview a limited number of candidates per day. However, many times, recruiters join calls and immediately know that a candidate isn’t a good fit: they have low energy, lack basic communication skills, or for some other reason, don’t seem to fit into the culture. Suddenly, that recruiter has just lost 30 minutes of their day.
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Leveraging AI Calls to Engage More Applicants
With AI phone calls, recruiters can conduct interviews to assess candidates’ soft skills: their ability to be friendly and communicate with others. After each call, recruiters can review a transcript summary, play audio of the conversation, and decide whether to move candidates through the application process. Over time, companies can even find patterns between candidates’ responses on screening calls and their performance as employees, allowing recruiters to build well-tuned pipelines to onboard extraordinary talent. To automate your hiring funnel, check out our partner, Respell, a no-code platform for generative AI. Respell’s suite of generative AI features provides all the tools your company needs to create a robust recruitment funnel, from analyzing resumes to sending AI screening calls (with Pagovision AI).Creating Personalized Services with Conversational AI
In the next five years, therapists, nutritionists, and all kinds of personalized and effective coaches will be available, inexpensive, and just a phone call away. Entrepreneurs will adjust existing foundational models and provide AI phone agents with additional context to perform at the level of ultra-experienced professionals, providing the best and most individualized services to each person around the world.
Many applications will emerge; when people can teach AI how they think and speak – through text and audio samples – they will be able to create virtual clones of themselves. Your favorite actors and YouTubers will have AI stuntmen who are easily accessible, leading people, for better or worse, to build meaningful relationships with AI counterparts. While society can judge the positive and negative outcomes of such a change, the era of abundance it will bring is extraordinary. In education, the best teacher will be fully available to answer any questions from a student in real time. Children in elementary school will be able to hear Dr. Seuss – read aloud by Dr. Seuss – while particle physics students can listen to lectures by the great Richard Feynman. AI cloning could even allow the deceased to communicate with the living, sharing the stories of their past and connecting with future generations.
The possibilities are endless. It’s time to build.
Pagovision AI AI Phone Call API
At Pagovision AI, we have built a platform for AI phone calls. We provide an easy-to-integrate API for AI calls that allows any developer to launch a simple project in less than 5 minutes. This – just 10 lines of code – is all it takes to send and receive phone calls with AI:
Pagovision AI‘s AI phone call API also includes extensive functionality; from setting up inbound phone lines and dispatching outbound calls, to monitoring AI agent behavior, creating behavioral boundaries, and detecting problems when they occur. To get started, visit the developer portal or read one of our guides – like this one on how to build your own voice bot.
Also, visit the Pagovision AI homepage right now to send yourself an AI phone call.
Conclusion
AI phone calls will fundamentally change society in every industry, from healthcare to small businesses, e-commerce, recruiting, and personalized services. Find out how AI calls will transform your business by visiting the Pagovision AI developer portal right now.