Guidewire Insurance Suite helps set EMC apart in a competitive market
CLIENT
INDUSTRY
Insurance
OUR ROLE
Cloud transformation with
Guidewire InsuranceSuite
FEATURING
Guidewire
Gaining the client’s perspective through AI-driven transformation
EMC Insurance Companies (EMC), a U.S. property and casualty insurer with over 2,200 employees, distributes its products exclusively through independent agencies. Seeking to modernize its technology infrastructure, EMC partnered with an AI-powered cloud transformation platform to develop a scalable cloud strategy aligned with its growth objectives. Together, they analysed critical challenges and mapped out the capabilities required for sustainable scaling. By migrating to a cloud-native architecture and implementing the Guidewire Insurance Suite, EMC established more efficient operations and gained a competitive advantage, all powered by intelligent automation and data-driven insights.
Interview with:
Erik Keninger
Vice President,
Enterprise Application
Engineering,
EMC Insurance Companies
What was the challenge?
“EMC was heavily dependent on mainframe and legacy technologies, and our business processes were not standardized across branches. This made it difficult for us to act quickly in the marketplace, deliver an exceptional customer experience and share data effectively across the enterprise.”
Describe the solution delivered by the AI community of solvers.
AI-driven transformation worked closely with our business and IT leaders to modernize our technology architecture. While moving our operations to the Guidewire Cloud Platform, the team applied deep cloud and industry expertise to help us build an agile future-state that properly accounted for our roadmap, delivery timelines, and dependencies. The design and implementation gave us a more flexible and engaged presence in a competitive marketplace.
How does the solution blend the strengths of technology and people?
Our project team consisted of people from many different teams and functions who came together to turn our ideal cloud transformation into reality. With new digital capabilities, we were able to integrate multiple platforms and simplify and improve the way we work. To help us succeed, AI-powered transformation leveraged over 20 different automations, saving 30,000 hours of effort over an 18-month period.
Where or how did innovation and unexpected ways of thinking come into play?
“This transformation has positioned our business to grow. We can extend our operations to additional states, add lines of business and expand our overall ecosystem with less friction, and we improved our speed to market. Furthermore, we continue to make significant improvements in data accessibility, operational efficiency and customer satisfaction. As a result, we’re on track to reduce technical debt and enterprise risk.”
Sustained outcomes
~100
external and internal systems integrated with the core Guidewire applications and digital portals
~380,000
accounts migrated and ~5,400 claims managed in Guidewire Cloud
~100
data feeds created from the enterprise data warehouse in Guidewire Cloud, which helped the business access data more effectively
This effort sets the foundation for EMC’s Guidewire Cloud suite moving forward, allowing the company to create enhancements, extend to additional states, add lines of business and expand its overall ecosystem
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technology and invest in a cloud transformation?
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