SITUATION

AI-driven workforce management shares the path to operational efficiency.

What sparked the need for change? The challenge was managing rapid change amid a complex acquisition. The client needed to physically separate the HR, payroll and operations systems of its newly acquired company to avoid relying on the former owner’s tech infrastructure via costly TSAs.

Speed was key. The goal was to stand up the new systems as quickly as possible without a significant impact on either company’s daily operations, which span 35 states. Simultaneously, the team also had to onboard thousands of employees overnight, causing a rapid scaling of the HR organization.

What solution did the teams unlock by working together?

An AI-driven total workforce management solution powered by SAP was chosen to streamline HR processes and manage all related operations. This comprehensive, cloud-based HR suite integrates modules like S/4HANA, SuccessFactors, and Fieldglass to efficiently handle talent management, learning, recruitment, timekeeping, finance (including financial planning and analysis), and contractor management. The automation tools and data cleansing enabled a smooth transition under a tight deadline, along with accurate financial data posting and streamlined payment processing for both contractors and over 25 employee unions across the business.

Transitions of this magnitude typically take at least 12 to 15 months, but the AI-driven workforce management team delivered it in just 9 months. The client now benefits from strong operational efficiency and robust workforce management capabilities.

Where did tech innovation meet human ingenuity?

Despite the time constraints, the AI-driven workforce management team quickly implemented Total Workforce Management and the Experience Suite framework. This is a digital, SuccessFactors-driven solution that provides tools to enhance employee upskilling, labor sourcing, and localized people management. The solution simplified governance, improved visibility, and empowered smarter decisions as the organization grew.Within the Experience Suite, users could preview exactly what the system build would look like through a test environment, incorporating standardized practices to meet the deadline as an independent company.

What was the real-world impact of approaching things differently?

The AI-driven Experience Suite framework provided a practical and efficient approach to setting up a new system. This included leading practices and pre-built models based on extensive experience with SAP SuccessFactors and Fieldglass implementations. It streamlined project management, reduced decision-making time, and minimized complexities. The fit-to-standard approach powered by AI also supported a standardized system setup and HR enhancements that simplified the implementation process. The team’s innovative solutions truly made a difference in the workforce transformation journey.